Frequently Asked Questions
Everything you need to know about shopping for sneakers and streetwear at NAKED Copenhagen.
Which payment methods do you accept?
We accept a variety of payment methods including Visa, Mastercard, American Express, PayPal, and local options like MobilePay and Klarna depending on your region.
How long does shipping take and what is the cost?
We offer worldwide shipping. Delivery typically takes 1-3 business days within Denmark and 2-5 business days for international orders. Shipping costs are calculated at checkout based on your location.
What is your return policy for sneakers and apparel?
You can return your items within 14 days of receiving your order. Products must be in their original, unworn condition with all tags and original packaging (including the shoebox) intact.
Are the products you sell authentic?
Yes, NAKED Copenhagen is an authorized retailer for all brands we carry. Every product we sell, from limited edition sneakers to streetwear, is 100% authentic and sourced directly from the brands.
How do I know which size to choose?
We provide size guides on each product page. Please note that sneaker sizing can vary between brands like Nike, Adidas, and New Balance. We recommend checking the specific brand size chart before purchasing.
Can I cancel or change my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is confirmed, we are generally unable to make changes or cancellations. Please double-check your details before finalizing your purchase.